Return Policy

Returns & Cancellation Policy

Cancelling an Undelivered Order
If you’d like to cancel your order before it has been dispatched, simply contact us by phone or email, and we’ll be happy to assist.

Right to Cancel
If your order has already left our warehouse or you have received the goods, you have the right to cancel your order within 14 days of receiving it, without needing to provide a reason. To arrange a return, please get in touch with us within this 14-day period.

Return Conditions
When exercising your right to cancel, the goods must be returned with all included accessories and, where possible, in their original condition and packaging. If the product or packaging is damaged beyond what is necessary to inspect the item, we may deduct an amount from your refund to account for the reduced value. Please handle the product with care and ensure it is securely packaged when returning it.

Please note that products which have already been assembled cannot be returned.

Return Process
Once you’ve requested a return, we’ll contact you promptly to guide you through the next steps.

Return Shipping Costs
You will be responsible for covering the cost of returning the goods to us.

Refunds
Upon receiving the returned items in good condition, we will refund the purchase price (including initial delivery charges, if applicable) within 14 days. If only part of the order is returned, the initial delivery costs will not be refunded. The refund will be processed using the original payment method.